The ever-changing hospitality industry is constantly adapting to current trends in order to fulfill its mission of total guest satisfaction. Some developments may have been unheard of in the past, but by embracing them, industry players are helping shape the future of their business as they respond to the changing needs and preferences of guests and customers.
These are some of the most significant trends shaping the hospitality industry today:
Enhancing Customer Experience With Technology
Artificial intelligence, augmented reality, robotics, and other advanced technological breakthroughs are fast shaping customer interaction.
Guest experiences are expected to be smoother through the use of Artificial Intelligence (AI)-powered chatbots and virtual concierges. AI can also track guest preferences so more personalized services can be delivered. Amenities and services can be customized to the guests’ preferences. Be it a special pillow type or a particularly unique minibar selection, hotels can use guest data to make them feel special and well taken care of.
Augmented Reality such as interactive hotel tours provide convenience and personalized experiences. Using the technology, searching for things to do with the family is not only a breeze but an enjoyable experience as well.
Voice tech will give guests better control. Your needs and wants are just a voice command away.
And for that giant leap into the future, some hotels employ robots to deliver concierge and room services. With their multitasking capabilities, robots can go a long way toward improving efficiency and customer satisfaction.
The Power of Social Media
Social media continues to have a major influence on customers’ choices. The abundance of reviews and recommendations on social media platforms are influencing decisions on where to stay and what to do, so hospitality establishments will do well to constantly check and manage their social media presence.
The Convenience of Mobile Devices
Mobile technology check-ins and digital keys are fast becoming the norm. The power of instant check-in and check-out is at customers’ fingertips via their smartphone.
Eco-friendly, Healthy, and Sustainable Practices
A welcome trend for environment conscious guests is the use of recycling and energy-saving technology for sustainability. In many establishments, sustainable building design and materials are already integrated during construction, and rooms are furnished with recyclable furniture.
Hotels are implementing comprehensive waste reduction and recycling programs to minimize their environmental impact. Composting food waste, reducing plastic usage, and promoting recycling initiatives are just a few examples of how they are focusing on sustainability.
Due to health concerns and convenience, contactless services are becoming a standard, with AI technology playing a major role in putting this in place.
An Emphasis on Experiential Travel
Experiential and immersive travel through unique offerings are expected to gain even more popularity. Beyond offering a place to stay, more and more hotels are creating environments that allow guests to savor the local culture. From themed interiors and amenities to unique food and beverage offerings, everything is planned to create immersive experiences.
Food and beverage trends will highlight local cuisines, sustainability, and catering to dietary requirements.
La Quinta’s landscape is dotted with exceptional hotels, stellar resorts, and prestigious country clubs that give you more than you can ask for in your stay. Savor the warm hospitality of La Quinta, enjoy the many things to do, and treasure those memories for a lifetime.
If you’re considering buying a home in this one-of-a-kind destination, call me, Kathleen O’Keefe Galigher, at 760.567.7822 or send an email here to know your real estate options.
